FAQ

Where are you located?

524 MONUMENT SQ 

RACINE, WI 53403 Ste 100

PHONE: (262)664-4374


What is your return policy?

We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors.  These consignors are paid out shortly after their item(s) sell.  Because of this, we are firm on our return policy.


How long will it take for my order to arrive?

Most orders are prepared for shipping within one (1)  business day after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  We ship most orders via USPS priority mail OR FedEx


Why was my order canceled?

There are several reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.


Are all the items you sell authentic?

Valid Kixx sells only 100% authentic product.  We do not accept fakes or counterfeits.  We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.


When will you get more or an item that is sold out?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size but we will update daily so keep checking the website and social media.

If an item says “slightly worn” it is the same as in the picture?

YES! The picture on the website for these worn items are of the actual shoe, Worn items are priced according to their condition.

Does Valid Kixx buy shoes outright? 

YES! We do “cash-out” for shoes for a reasonable negotiated price.

How do I become a consignor at Valid Kixx?

Many local consignors bring their items to our store in person.  Out-of-state  consignors often ship their consigned items to us. Email us pics and prices of your items that you want to put on consignment 4validkixx@gmail.com


Who sets the prices?

Prices are negotiated based on what the shoes sell for at market value.  We agree on a price with our consignors.  We price items to move quickly.


When will I get paid for my consignment?

We issue checks in your name as your items sell.   (So you don’t have to wait for an entire lot or parcel of shoes to sell to get paid if you consign multiple units). Checks are cut every Tuesday, for the prior week’s sales Sunday thru Saturday.  When checks are prepared and ready for pickup, locals will receive a notification via Text Message.  Out-of-State consignors receive their checks in the mail.  If you are unable to make it to the shop, you may have someone else pick up your check for you, as the check is written to YOU and only YOU can cash it. Out-of-state / checks are mailed out.

How much are consignment fees?

Consignment fees are 20% meaning if your shoe sells for $100 we keep $20 and send you $80

I couldn’t find an answer to my question.  How should I contact Valid Kixx?

email 4validkixx@gmail.com

phone 262-664-4374